One of the prime streaming apps, the Disney Plus app, has all movies by Walt Disney Studios and Walt Disney Television. if you’re trying to watch Disney Plus on your FireStick, but it’s not working, don’t panic! In this article, we’ll show you how to fix the problem.
Disney Plus Not Working on FireStick
If Disney Plus is not working on Firestick, try and use Force Stop and Clear Data & Cache option in the Settings menu. You can find Force Stop in the Settings menu under Applications tab. Here, in the Manage Installed Applications list, click on the Disney Plus app and click on Force Stop and then click on Clear Cache option. After this, click on Clear Data if the first two don’t work to ensure the app starts working again.
If the Firestick and Disney Plus are functioning separately, read on to find out how you can fix this problem.
Method 1 – Reset your Firestick
If the Disney Plus app is not working or crashing, you might want to start troubleshooting using the Restart via Settings option for your Firestick. It will reset the FireStick and bring it back to its original settings.
Press the center button on the Firestick remote then Go to the Settings menu > My Fire TV > Restart. Once done, open the Disney Plus app to check if it is resolved.
In case the error is persistent, try the next alternative procedure.
Method 2 – Device Compatibility Issue
Now, you must check if your FireStick is even compatible with the Disney Plus app. If you are using a first- or second-generation FireStick, there is a chance that the Disney Plus app is not compatible with the FireStick remote. To check the compatibility of your FireStick remote with the Disney Plus app, you can access the list here.
If the TV screen shows Error Code 83, you should know that it is either a device compatibility issue or an unstable internet connectivity issue.
However, if that is not the case and your internet is working correctly, you might want to check if you’re using an unsupported emulator to access Disney Plus or a browser instead of the app.
Here’s what you can do:
On the Firestick remote controller, press and hold the play/pause button and the big middle button simultaneously until the device powers off. After you let go of the buttons, it will restart the device, which may solve your problem.
Method 3 – Force Stop and Clear Data & Cache
If the above procedure was not helpful, here’s another one that you can try:
- Go to the home screen on your device. Now, go to the Settings menu.
- Click on Applications > Manage Installed Applications.
- In this list, look for the Disney Plus app, select the Force Stop option, and then the Clear Cache option.
If this fails too, go through the same steps, select Force Stop, and then Clear Cache again. Additionally, click on Clear Data after this. Using Clear Data will do the trick if the other two options do not prove helpful.
Method 4 – Power Cycle both Router and FireStick
If the above method has not worked either, you should try and do a power cycle for your TV and the FireStick. Follow below steps to do this:
- Unplug your TV and the FireStick streaming device. For your TV, remove the plug from the power socket and for the FireStick, remove the plug from the back of the TV screen.
- In case you don’t have a FireStick but an in-built Fire TV in your TV, simply unplug your TV.
- After both the TV and FireStick streaming device have been unplugged, you will need to wait for at least 60 seconds.
- In the unplug mode, find and press the power button of your TV for 30 seconds. This will drain all remaining power from the TV and allows the TV to do a soft reset.
Once this is done, and the TV and the FireStick is unplugged for 60 seconds, plug them back in. This should make the Disney Plus app work perfectly now.
In case you are still facing issues, you need to check your internet router if your Disney Plus screen gets stuck after entering the app. And all you need to do is to turn off the automatic IPV6 protocol.
Now, it is also possible that your router is not updated and has IPV4 protocol instead of IPV6 protocol. So, how will you disable the protocol that doesn’t exist on your router? Here’s how.
- Login to your router. Now, go to the Advanced section, select Advanced Setup, and then go to the IPV6 menu.
- Here, change the IP Address Assignment to DHCP Server. It will help you show the IPV6 Firewall option on the screen.
- Now, disable the IPV6 Firewall Protection. Once done, save the configuration settings.
Return to the main screen, stop Disney Plus and restart it. Now,
Go to Applications > Manage Installed Applications > Disney Plus > Force Stop > Launch application.
And with this, your problem will be solved, and Disney Plus will start working.
Note: The process can vary as per your router.
Method 5 – Unplug TV and FireStick Device
Sometimes, the problem can also be with your TV device. So, unplug your TV from the point to get this out of the way as a potential issue. Do the same with your Firestick device.
If your TV has Firestick as an in-built feature, unplug the TV. Once done, wait for at least 60 seconds before making a move.
Now, press the TV’s power button for 30 seconds and stay put. Remember that you’re supposed to press the TV button, not your remote controller. It will do a soft reset on the TV.
Afterward, plug the TV and the Firestick back into where they were before. The Disney Plus app should start working now.
Method 6 – Disney Plus Servers are down
If the Disney Plus app is not working, there may be a technical glitch from Disney’s server. Hence, check Disney Plus servers to see if this is the cause of the problem. You can check the Disney Plus server status through third-party websites.
It will help you confirm if other users are facing the same issue and whether it is the server’s problem.
You can also follow the official Disney Plus account on Twitter or Facebook and see if they have been tagged in any recent server issues. A lot of times, these official accounts notify users of an ongoing issue and the actions being taken to restore server problems.
Method 7 – Reinstalling the Disney+ App
If the Disney Plus app on your device is an older version, it may be causing the problem here. Follow the below steps to address this issue and uninstall Disney plus:
- Go to Settings > Applications > Manage Installed Applications. Here select the Disney Plus app and press Uninstall.
- Now, reboot your device. Again, go to Settings > Applications > App Store. Here, look up the Disney Plus app and click on Install.
Launch the app now, and log in using your account. Your Disney Plus app should start functioning properly now. If not, you should move on to the next method.
Method 8 – Reset your Wi-Fi router
Your wi-fi router may make the Disney Plus app inaccessible on your TV. But before you make any conclusions, see if the wi-fi connectivity is visible on your other devices. If not, then you can ignore this method.
However, if the answer is yes, you should know that wi-fi connectivity is crucial to access the Disney Plus app.
So, to make your wi-fi router work again, unplug it for a couple of minutes and then plug it in again. After resetting the router, try to start your Disney Plus app using the Firestick remote. if this is an internet connectivity issue, Disney plus app will start working on firestick. If this doesn’t work, you will have to contact the network service provider to get this fixed.
You can also try the next option if you were unable to resolve the issue with your Disney Plus app using this method.
Method 9 – Check FireStick Internet Connection Strength
If you have slow or unstable internet connectivity, it may be why the Disney Plus app is not functioning on your Firestick. It also causes Error 83 to appear when the Disney Plus app is opened on your device.
So, to get over this, all you need to do is to restart the modem. If this boosts your internet speed, you can check if the error is gone and the Disney Plus app is working now.
Method 10 – Update your Firestick
If your Firestick has not been updated before, it is time that you do. To check if it is updated or not, go to Settings > My Fire TV > About > Check for updates.
In case there’s an update available, let it get installed. After that, restart the device and go back to the Settings menu. See if the updates are now showing or not.
Now, you will need to restart it, go back to the About section and check if the Firestick is showing as updated. If so, go to the Disney Plus app and see if it’s working.
Method 11 – Factory reset your Firestick
It is the last method to resolve your problem. Go to the Settings menu > My Fire TV > Reset to Factory defaults.
It will reset your Firestick, removing all apps from the device and bringing it back to its original, newly bought mode. The procedure may take 5 to 10 minutes to work.
With these 11 exciting procedures, solving the Disney Plus not working on Firestick is easy now. I hope I was able to help you get over this problem. Here’s what we have learned from this article.
- Firestick reset procedure
- Check the device compatibility
- Do a Force stop, Clear Data, and Clear Cache
- Do a power cycle on the router and the Firestick
- Unplug the Firestick and your TV
- Check if the Disney Plus servers are not working
- Try to reinstall the Disney Plus app
- Reset Wi-fi router
- Check the internet connection for your Firestick
- See if your Firestick is not updated
- Do a factory reset on the Firestick
However, if you are still unsure that any of these procedures were helpful, you might want to reach out to the technical support team at Disney Plus to know more.